Shipping and Return Policy


  • This agreement constitutes the complete understanding between both parties and no modifications or additions can be made unless both parties agree in writing and are signed by an authorized representative of WeSellEnergy (Pty) Ltd t/a LiFeTIDE Smart Energy.
  • The terms and conditions are subject to change, and you acknowledge that any orders placed are governed by the terms and conditions in effect at the time of the order.
  • The terms and conditions are final and enforceable, and cannot be altered or invalidated by any conditions or events.
  • You expressly waive any conflicting terms or conditions that you may propose or attempt to impose.
  • These terms and conditions apply to all personnel, agents, and employees of LiFeTIDE.

Shipping Charges

  • Your total cost for purchase of any product will include shipping and handling charges as calculated at checkout and reflected on the LiFeTIDE website and invoice.


  • Any delivery note or waybill (copy or original) signed by you or person accepting delivery on your behalf and held by LiFeTIDE or our Courier Partner shall be sufficient proof that delivery was made to you.
  • Goods delivered must be checked in order to confirm that the goods delivered are in accordance with the order placed and are free from visible damage/defect.
  • Any discrepancies and/or visible defects must be noted on the delivery note/waybill.
  • LiFeTIDE reserves the right to split the delivery of goods ordered in the quantities and on the dates it decides with your prior consent, which consent shall not be unreasonably withheld.

  • Delivery of goods may arrive separately as they could be dispatched from different suppliers directly to your door for convenience.

  • Should you choose to engage a third party to transport the goods, you indemnify LiFeTIDE against any claims of whatsoever nature that may arise from such an agreement.

  • LiFeTIDE warrants that it will endeavor to meet delivery times, but shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any delayed delivery, unless the aforesaid has regard to circumstances within its reasonable control.

Processing Times

  • You can expect an order to be processed within approximately one to two business days, provided the items are in stock and the payment has been verified.
  • LiFeTIDE, therefore, cannot guarantee same day shipping. Customers should also note that no orders will be processed on weekends and official public holidays.


You may return goods in the following instances:

  • Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act.

  • The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or
    within the implied warranty period if the product is defective;

  • Within 10 (ten) business days, if LiFeTIDE has made an error in delivery.
    Notwithstanding the above, LiFeTIDE shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:

    partially or entirely disassembled;
    physically altered;
    permanently installed, affixed or attached;
    Joined or added to or blended or combined or embedded within other goods or property.

Returns Procedure

  • LiFeTIDE will not accept the return of any product without prior authorization and a confirmation return number issued by LiFeTIDE after reviewing the Warranty Form.
  • Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.
  • You are required to bear the cost of shipping and insurance required for the return of the goods to LiFeTIDE.
  • LiFeTIDE will not refund shipping charges, unless an error in delivery was made by LiFeTIDE.
  • Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
  • There shall be a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.
  • If any component of the returned product is missing, LiFeTIDE will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.
  • LiFeTIDE may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.

Limitation of Liability

To the extent allowed by law, you agree that LiFeTIDE shall not be liable to you or any other person or entity whatsoever in respect of any loss or damage:

  • caused by or arising from any fact or circumstance beyond the reasonable control of LiFeTIDE;
  • which is consequential or incidental loss or damage; and/or
  • Of whatever nature and howsoever arising from or in connection with the supply of goods.

Service Address and Notices

  • For all purposes under this agreement including giving of any notice, the payment of any amount, the service of any process and for all other purposes arising from this agreement you hereby choose the service address set out on the quotation for the order of goods.

For any inquiries or complaints regarding our terms, please email [email protected]

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